Terms of service
Last updated: September 8, 2026
Overview
This website is operated by Pet Zown. Throughout the website, the terms “we”, “us”, and “our” refer to Pet Zown.
By visiting our website or purchasing from us, you agree to these Terms of Service. These Terms apply to all visitors, customers, and other users of the website.
Please read these Terms carefully before using our website. If you do not agree with them, you should not use the website or our services.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to enter into an agreement in your country of residence.
You must not use our products, website, or services for any illegal or unauthorised purpose. You must not introduce viruses, malware, or other harmful code.
A violation of these Terms may result in the suspension or termination of your access to our services.
2. General Conditions
We reserve the right to refuse or limit service where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.
You may not reproduce, copy, sell, resell, or exploit any part of our website or services without our written permission.
Your personal and payment information is handled in accordance with our Privacy Policy and the security procedures of our payment providers.
3. Website Information
We make reasonable efforts to ensure that information on our website is accurate and current. However, occasional errors or outdated information may appear.
Information provided on this website is for general purposes and should not be treated as professional advice.
4. Prices and Service Changes
Product prices may change without prior notice. Any price change will not affect an order that has already been accepted unless an obvious pricing error has occurred.
We may update, suspend, or discontinue parts of the website or our services when reasonably necessary.
5. Products and Services
Some products may be available exclusively online and may have limited quantities. Returns and exchanges are handled according to our Return and Refund Policy.
We make every reasonable effort to display product colours, images, descriptions, and details accurately. However, colours may appear differently depending on your device or screen settings.
We may limit product quantities, sales, or availability by customer, household, location, or order where reasonably necessary.
Nothing in these Terms affects your statutory rights as a consumer.
6. Orders and Account Information
We reserve the right to refuse or cancel an order in cases including suspected fraud, unauthorised activity, product unavailability, incorrect pricing, or inaccurate customer information.
If we change or cancel an order, we will try to contact you using the email address or telephone number provided at checkout.
You agree to provide accurate, complete, and current billing, delivery, and account information so we can process your order and contact you when necessary.
7. Third-Party Tools and Services
Our website may provide access to tools or services operated by third parties. We do not control these third-party services and cannot guarantee their availability, accuracy, or performance.
Your use of third-party tools may also be subject to the provider’s own terms and privacy policy.
8. Third-Party Links
Our website may contain links to third-party websites. These websites are not controlled by Pet Zown.
We are not responsible for their content, security, products, services, or privacy practices. Please review the third party’s policies before using its website or making a purchase.
9. Reviews, Feedback, and Submissions
If you submit a review, suggestion, image, comment, or other content, you confirm that you have the right to share it and that it does not violate any law or the rights of another person.
Your submissions must not contain unlawful, abusive, misleading, defamatory, obscene, or harmful material, including viruses or malware.
We may remove content that violates these Terms. Where you submit content for publication, you give us permission to use and display it in connection with our business and services.
10. Personal Information
Your submission and use of personal information through our website are governed by our Privacy Policy.
11. Errors and Inaccuracies
Occasionally, our website may contain errors or omissions relating to product descriptions, prices, promotions, delivery charges, transit times, or product availability.
We may correct errors, update information, or cancel an affected order. If payment has already been collected for a cancelled order, the amount will be refunded to the original payment method.
12. Prohibited Uses
You must not use our website or its content:
- For any unlawful or fraudulent purpose
- To violate intellectual property or privacy rights
- To submit false or misleading information
- To harass, threaten, abuse, or discriminate against others
- To upload viruses, malware, or other harmful code
- To collect personal information without permission
- To send spam, phishing messages, or other unwanted communications
- To interfere with or bypass the website’s security features
- To scrape or access the website using unauthorised automated methods
We may restrict or terminate access when these rules are violated.
13. Disclaimer and Limitation of Liability
We do not guarantee that the website will always be uninterrupted, secure, or free from errors. The website may occasionally be unavailable for maintenance or circumstances outside our reasonable control.
To the maximum extent permitted by law, Pet Zown will not be liable for indirect or consequential losses resulting from the use of our website or services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, or affects any rights that cannot legally be excluded under Irish or European Union consumer law.
14. Indemnification
To the extent permitted by law, you agree to compensate Pet Zown for reasonable losses or costs resulting directly from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.
15. Severability
If any part of these Terms is found to be unlawful or unenforceable, that part will be removed or limited only to the extent necessary. The remaining provisions will continue to apply.
16. Termination
These Terms remain effective while you use our website or services.
We may suspend or terminate access if you violate these Terms or use our services unlawfully. Any rights or obligations that arose before termination will continue where applicable.
17. Entire Agreement
These Terms, together with the policies published on our website, form the agreement between you and Pet Zown regarding your use of our website and services.
If we do not immediately enforce a provision of these Terms, this does not mean we have waived our right to enforce it later.
18. Governing Law
These Terms are governed by the laws of Ireland. If you are a consumer living in another European Union country, you may also benefit from the mandatory consumer protections available under the laws of your country.
19. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be published on this page with a revised “Last updated” date.
Your continued use of the website after changes are published means that the updated Terms will apply to your future use of the website.
20. Contact Information
If you have questions about these Terms of Service, please contact us:
Pet Zown
Green Street, Townparks
Birr, County Offaly
R42 NP74, Ireland
Telephone:
+353 57 912 5548
Email:
contact@petzown.com