Privacy policy

Last updated: September 8, 2026

At Pet Zown, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the rights available to you when you visit petzown.com or purchase from our store.

Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect:

  • Your name, email address, telephone number, and delivery address
  • Order, payment, and transaction details
  • Account and customer service information
  • Your IP address, browser type, device information, and website activity
  • Any information you provide when contacting us

Payment details are processed securely by our payment providers. We do not directly store complete payment card details.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Manage payments, returns, and refunds
  • Create and manage your customer account
  • Respond to your questions and requests
  • Send important updates about your orders
  • Improve our website, products, and customer experience
  • Detect fraud and protect the security of our store
  • Send marketing messages when you have agreed to receive them
  • Meet our legal and regulatory obligations

How We Share Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Shopify and website service providers
  • Payment processors
  • Delivery and fulfilment partners
  • Customer support, analytics, and marketing providers
  • Professional advisers and public authorities when required by law

We only share the information needed to provide these services. We do not sell your personal information.

Cookies

Our website uses cookies and similar technologies to:

  • Keep the website working correctly
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant advertising, where permitted

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website work.

Marketing Communications

If you subscribe to our marketing communications, we may send you news, offers, and product updates. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Data Retention

We keep your personal information only for as long as necessary to provide our services, complete transactions, resolve disputes, and meet legal, accounting, or regulatory requirements.

Data Security

We use reasonable technical and organisational measures to protect your personal information. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

International Data Transfers

Some of our service providers may process information outside Ireland or the European Economic Area. When this happens, we take reasonable steps to ensure that your information receives appropriate legal protection.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request the deletion of your information
  • Restrict or object to certain uses of your information
  • Request a copy of your information
  • Withdraw your consent at any time
  • Make a complaint to the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Pet Zown
Green Street, Townparks
Birr, County Offaly
R42 NP74, Ireland

Telephone: +353 57 912 5548
Email: info@petzown.com