Return & Refund Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, your item must:

Be in the same condition in which you received it
Be unworn, unused, and include all original tags
Be returned in its original packaging
Include a receipt or proof of purchase

To request a return, please email us at info@petzown.com.

If your return is accepted, we will provide return instructions and explain how and where to send your package. Items returned without contacting us first will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If an item is damaged, defective, or different from what you ordered, contact us immediately so we can review the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods, such as food, flowers, or plants
Custom-made, personalised, or special-order products
Personal care products
Hazardous materials, flammable liquids, or gases
Gift cards
Sale or clearance items

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

The fastest way to receive a different item is to return your original item. Once the return has been accepted, you can place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. We will also let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow additional time for your bank or card provider to process and display the refund.

Contact Us

For return or refund questions, contact us at:

Email: info@petzown.com