Shipping policy
Last updated: September 8, 2026
Pet Zown operates the website petzown.com. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Availability
All orders are subject to product availability. We make every effort to keep our stock information accurate, but occasional stock discrepancies may occur.
If an item in your order is unavailable, we will contact you and offer the option to wait for the item to be restocked or receive a refund for the unavailable item.
2. Shipping Destinations
We currently deliver within Ireland only. We do not currently offer international shipping.
3. Processing Time
Orders are normally processed within 1–3 working days after payment has been confirmed.
Our warehouse operates Monday to Friday during standard business hours and is closed on Irish public holidays. Orders placed during weekends or public holidays will be processed on the next available working day.
4. Delivery Options and Estimated Times
The following delivery options may be available at checkout:
- Economy Delivery: 5–8 working days — Free
- Standard Delivery: 3–4 working days — €15
Delivery estimates begin after your order has been processed and dispatched. These times are estimates and may be affected by public holidays, severe weather, courier delays, or other circumstances outside our control.
5. Shipping Costs
Shipping costs are displayed during checkout before payment is completed. The amount shown at checkout is the final shipping charge for your order.
6. Dispatch and Tracking
Once your order has been dispatched, you will receive a confirmation email. Where tracking is available, the email will include a tracking link provided by the delivery company.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
7. Changing Your Delivery Address
If you need to change your delivery address, contact us as soon as possible. We can only change the address before the order has been dispatched.
Once an order has been dispatched, we cannot guarantee that its delivery address can be changed.
8. P.O. Box Addresses
Orders sent to P.O. box addresses may be delivered using postal services only. Courier delivery may not be available for these addresses.
9. Out-of-Stock Items
If part of your order is unavailable, we may contact you to arrange one of the following options:
- Wait until all items are available
- Ship the available items separately
- Receive a refund for the unavailable item
10. Delayed Deliveries
If your order has not arrived within the estimated delivery period, please contact us. We will check the tracking information and, where necessary, open an investigation with the delivery company.
11. Damaged Parcels
If a parcel appears damaged when delivered, please refuse the delivery where reasonably possible and contact us immediately.
If the parcel was delivered while you were unavailable, contact us as soon as possible and include your order number, a description of the damage, and clear photographs of the parcel and affected items.
12. Lost Parcels
If your parcel appears to be lost in transit, please contact us. We will ask the delivery company to investigate.
If the parcel is confirmed as lost, we will offer a replacement or refund, depending on product availability and the circumstances of the order.
13. Cancellations
You may request an order cancellation before it has been dispatched. Once the order has been dispatched, it cannot be cancelled and must be handled according to our Return and Refund Policy.
14. Returns
Eligible products may be returned within 30 days of delivery. Please review our Return and Refund Policy for eligibility requirements, exclusions, and return instructions.
15. Contact Us
If you have questions about shipping or need help with an order, please contact us:
Pet Zown
Green Street, Townparks
Birr, County Offaly
R42 NP74, Ireland
Telephone:
+353 57 912 5548
Email:
contact@petzown.com